ORDERING & PAYMENT

How does ordering work?
Each item is custom-made when you place an order. This means your product is unique and crafted just for you! Simply choose your favorite design, select your size and color (if applicable), and complete your order at checkout.

What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options at checkout.

Is my payment secure?
Absolutely! We use 100% secure SSL encryption to ensure your payment and personal information remain protected.

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SHIPPING & DELIVERY

How long does it take to receive my order?
Since all of our products are made-to-order, processing times may vary. Here’s what to expect:

• Production Time: Typically 3-7 business days before shipping.

• Shipping Time: Varies based on location:

  • U.S. Orders: 5-10 business days

  • International Orders: 10-21 business days

How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the item(s) ordered.

Do you ship internationally?
At this time, we only ship within the United States. We are working on international shipping though.

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TRACKING YOUR ORDER

How do I track my order?
Once your order ships, you’ll receive an email with a tracking number. You can track your package through the carrier’s website or our order tracking page.

My tracking hasn’t updated—what do I do?
Sometimes tracking takes a few days to update. If you haven’t seen movement in 5+ days, contact us, and we’ll help track it down.

 

RETURN POLICY

Because each product is custom-made to order, we only accept returns for defective, damaged, or incorrect items.

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What if my item arrives damaged or incorrect?
If your product is defective, damaged, or incorrect, please email us at hello@survivalfunguide.com with:

• A photo of the issue

• Your order number

We’ll send you a replacement or offer a refund.

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Can I exchange or return my item if I ordered the wrong size or color?
Since all products are printed on demand, we do not accept returns or exchanges for wrong size/color selection. Please check the sizing chart carefully before ordering.

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Can I cancel or change my order?
Once an order is placed, it enters production quickly. If you need to cancel or change your order, please contact us within 12 hours of purchase. After that, we cannot make changes or cancellations.

 

100% SECURE ORDERING 

Is my payment and personal information secure?
Yes! We use SSL encryption to protect your payment information. We never store or share your payment details.

 

PRIVACY POLICY

Your privacy is important to us. We do not sell, trade, or share your personal information. Your email address is only used for order updates and occasional promotions (if you opt in).

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CUSTOMER SUPPORT

How do I contact customer service?
We’re here to help! Contact us.
We typically respond within 24-48 hours.

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GIFT CARDS

Do you offer gift cards?
Gift cards are coming soon! We offer digital gift cards in various amounts. These make a perfect gift for friends and family, allowing them to choose their favorite designs from our shop.

How do I purchase a gift card?
You can purchase a gift card directly from our website. Simply select the amount, add it to your cart, and proceed to checkout.

How will I receive my gift card?
Our gift cards are delivered via email to the recipient immediately after purchase. If you prefer, you can enter your own email address and forward the gift card when you're ready.

Can I use a gift card with other discounts or promotions?
Yes! Gift cards can be used alongside any active discounts or promotions at checkout.

Do gift cards expire?
Nope! Our gift cards never expire, so the recipient can use them whenever they’re ready.

Can I return or refund a gift card?
Gift cards are non-refundable and cannot be exchanged for cash.